Workshops & Trainings:
Consultative Mastery – Make it Clear, Make it Complete
Would you like to learn how to frame a conversation for effective problem solving?Become a trusted business advisor through clear expression expertise and learn how to improve the art of relationships using science and communication.Delivery of critical information will be clearer and communication will be increasingly seamless with practice.
Coaching For Connection!
Are you a current leader struggling on how to ask powerful questions that help develop your employees? Would you like to learn how to equip yourself and your staff to face present & future challenges? Want to develop active listening skills to better understand your employees? Would you like to learn how to make requests and hold your others accountable? Participants are asked to leave their inner critics at the door to fully embrace the coaching mindset both as the coach and as the client.
Fearless Change Management for Organizations
Without change, no person nor organization can grow or develop. The idea behind change management is to proactively manage the people side of change to achieve the desired business results. This seminar will look at tools and techniques to make successful change in companies and organizations, while also digger deeper into the benefits of applying coaching strategies and the necessity of powerful sponsorship for change implementation and success. The skills sets developed will empower and enlighten professionals to be leaders of change for their organizations.
Making Millions in Your Trust Bank – How to Provide Great Customer Service
Learning the difference between “Moments of Trust” and “Moments of Truth”, and how this change will impact your ability to provide epic customer service. Decipher office culture, set tools for success, gratitude, inspiration, and leadership to change the mindset for your organization to Happy Staff = Happy Customers.
STARS Program – Getting to the Root of the Ask
This program will lead your organization to understanding the importance of delivering high quality customer service, identifying “Service Standards” and connecting how they can help provide high quality customer service, and gaining an understanding of how to incorporate the STARS Service Standards into your daily work practice: